REFUND POLICY

How do I get a refund?

I-webshop (First Icon Media) will process all refund requests in line with this Refund Policy.

Note that Whogohost may vary this Refund Policy at any time. If we vary this Refund Policy, we will provide notice by publishing the varied Refund Policy on our Website. You accept that by doing this, Whogohost has provided you with sufficient notice of the variation to its Refund Policy. Your continued use of our Website will be deemed as acceptance of the varied terms by you.

To request for a refund, you must submit a service cancellation request through by sending an email to billing@whogohost.com or opening a support ticket via your WhoGoHost client area within the time stipulated in this Refund Policy for the relevant service you wish to cancel.

General Refund Process

Overpayment

If we become aware that you have overpaid for any product or service, we will automatically credit the amount of that overpayment to your Whogohost account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the Available credit section on your client area dashboard.

If you wish for an overpayment to be refunded to your bank account, you must send a request for refund to billing@iwebshop.com.ng The request must give required details including the invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.

Once we have received your request, it will be dealt with in accordance with this Refund Policy.

Web Hosting

The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.

Web Hosting with Domain Registration

SSL Certificates

Non-Refundable Products and Services

The following products and services are non-refundable once purchased:

  1. Virtual Servers
  2. Domain registrations, transfers & renewals
  3. Cloud hosting
  4. Local servers
  5. SiteLock
  6. CodeGuard
  7. Bizgrowth Projects
  8. SiteBuilder
  9. G-Suite
  10. Email Hosting
  11. Installation/setup fees for custom software or products
  12. Custom services purchases
  13. 25k website

Despite domain names are non-refundable, there is one exception. In the case of an unsuccessful attempt to either register or transfer a domain name, the fees will be automatically credited into your client account.

Refund for services that has not yet been installed or setup after one month of purchase will be automatically credited into your client account and this may be used to either repurchase the same service or other services.

Payments Issues

If you mistakenly made any payment in error (e.g. Double payment for an invoice, enabling of automated payment, wrong transfer of funds, debited more than once on a transaction etc) we will automatically credit the amount of that overpayment to your iwebshop client account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the "Available credit" section on your client area dashboard.

If you wish for this payment made in error to be refunded you must send a request for refund to billing@iwebshop.com.ng. The request must give required details including date of payment, method of payment (including, where applicable, bank details from which payment was made or transaction ID for online payment), invoice number where applicable and amount of payment.

If you have an issue with online payments or other payment charges, you should contact us regarding the issue before you contact your bank or the payment processing company(e.g Quickteller, Cashenvoy, Paypal, Stackpay, AmplifyPay etc) to request a chargeback or reversal of the charges.

Once we have received your request, it will be dealt with in accordance with this Refund Policy.

How to Cancel your Web Hosting Account

Cancel your account by following the steps below: